REFUNDS POLICY:

Damaged/Incorrect Products:

Superior Beauty is proud of their products. However, if the Superior Beauty makeup product you receive is faulty, wrongly described or not what you ordered, you may may be entitled to a refund, exchange or credit for the product. Please contact Superior Beauty within 14 days of receiving the item.

To return your product:

• Contact Superior Beauty customer service via email at sales@superiorbeauty.com.au
• Our customer service team will evaluate the request you have made and issue you with the necessary return/exchange/credit information and a RETURN number (please ensure all returns are issued and sent within 14 days of receiving the product).
• Post the product in the same packaging it was sent to you in, to the address provided. Please ensure you clearly display the RETURN number on the return package.
• Once the item has been returned and received by our customer service team, we will assess your query and process your request.
• Any replacement product can only be posted once the defective product has been received and evaluated.
• Any products returned without a RETURN number will be returned to sender.
• Superior Beauty does not take any responsibility for products lost in transit.

General Return:

Superior Beauty is proud of their products.

If for any reason you are not satisfied with the product you have received, Superior Beauty is happy to exchange it, providing the product is returned to us in its original condition, undamaged and unopened. The customer will bear all freight charges and must contact Superior Beauty within 14 days of receiving the product.